Privacy Policy

Privacy Policy and Terms of Use

  1. Who Are We

Registered Name: PIXELMOOSE (PTY) LTD trading as www.balustrades.co.za
Registration Number: 2018 / 561739 / 07
Registered Address: Three Rivers, Gauteng 1929
Referred to in this Privacy Policy as “www.balustrades.co.za“, “we”, “us” and/or “our”

All purchases made on www.balustrades.co.za are fulfilled and honoured by Stainless Design, our trusted partner and manufacturer.

  1. Introduction

www.balustrades.co.za is a platform operated by PIXELMOOSE (PTY) LTD that connects vetted, qualified, and skilled balustrade manufacturers to anyone requiring their services. We facilitate online purchases and provide access to these services via our website and mobile platforms.

We are committed to protecting your personal information and complying with the Protection of Personal Information Act 4 of 2013 (“POPIA”). This Privacy Policy explains what personal information we process, why, how, and your rights concerning that data.

  1. What Is Personal Information

Personal information includes any data relating to an identifiable person or legal entity, such as:

  • Names, addresses, emails, phone numbers, location info, online identifiers
  • Private correspondence
  • Identifying numbers or symbols
  1. Information We Process

We collect the minimum personal information necessary for business purposes and compliance. This includes:

  • Your name and contact details
  • Information related to transactions
  • Data collected via Google Analytics (e.g., mouse movements, clicks; no sensitive data is captured)

Note: You may browse the site without submitting personal information. We do not knowingly collect data from individuals under 18.

  1. How We Collect Information

Personal information is collected when you:

  • Browse or purchase from www.balustrades.co.za
  • Engage with us via email or other channels
  • Submit feedback or contact requests
  1. Sharing Your Information

We only share your information when necessary to provide services, fulfill legal obligations, or with your consent.

  1. Security Measures

We use physical, administrative, and technical safeguards to protect your data. However, internet transmission cannot be fully guaranteed. Always be cautious when sharing information online.

  1. Direct Marketing

We do not sell or rent your personal information. You can opt in or out of marketing communications anytime by:

Administrative emails may still be sent if you use our services.

  1. Cookies and Tracking Technologies

We use cookies and tracking tools to enhance your experience and site functionality. You may disable cookies in your browser, but this may limit your experience. Learn more at aboutcookies.org.

Third-party vendors like Google may show www.balustrades.co.za ads across the web based on prior visits. You can opt out via Google Ads settings.

  1. Social Media

We monitor our social media channels to improve services. Your engagement with us on these platforms may involve third-party data handling outside of South Africa. We are not responsible for data collected by those platforms.

  1. Third-Party Links

Our site may contain links to third-party websites or applications. We do not control and are not responsible for their content or privacy policies.

  1. Data Retention

We retain your information only as long as necessary to:

  • Fulfill the purpose for which it was collected
  • Comply with legal requirements
  • Resolve disputes or enforce agreements
  1. Your Rights

You have the right to:

  • Access and receive a copy of your personal data
  • Correct or delete your information
  • Restrict or object to processing
  • Withdraw consent at any time
  • File complaints with the Information Regulator

Contact us to exercise these rights. Proof of identity may be required.

  1. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on www.balustrades.co.za with an effective date.

  1. Contact Us

Email: info@balustradesandhandrails.co.za
Phone: 080 111 1012 (Business hours)

  1. Validity and Document Control

This document is valid as of 21 July 2022.

Website Terms and Conditions of Sale

Purchasing from www.balustrades.co.za

All purchases made on www.balustrades.co.za are fulfilled and supported by Stainless Design, located at 14 Libertas St, Struandale, Gqeberha, 6001. All products sold on this platform are backed by Stainless Design’s quality guarantee and terms.

Product Availability and Pricing

Products are subject to availability. Pricing applies within South Africa and may change without notice.

Colours

Product colours may vary based on screen settings.

Intellectual Property

All content is the property of Stainless Design or used with permission. Reuse is prohibited without consent.

Acceptable Use

You may not use this site for unlawful or offensive activities.

Links and Advertising

Links to third-party sites require written consent. We are not liable for third-party content.

Disclaimer of Liability

Use of this site is at your own risk. We make no guarantees of accuracy or uptime.

Security

Keep login credentials secure. We are not liable for unauthorized use.

General Conditions

We may modify or suspend the site at any time. Continued use constitutes agreement to updated terms.

Sale Agreement

A sale is confirmed once payment is received. We reserve the right to cancel any order.

Cancellations & Refunds

Cancellations are accepted per our policy. Returns must be in original condition for refund or replacement.

Warranties

Warranties apply only when products are correctly installed and maintained.

For queries or support:
Email: info@stainlessdesign.co.za
Phone: 080 111 1012
Address: 14 Libertas St, Struandale, Gqeberha, 6001

 

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